Not what I’d normally expect from HH
I’m struggling with the fit around the head with all HH products at the moment, I always buy small for my Dartmoor, but they no longer fit, they are too tight and causes the zip to rub. This is the 2nd product I’ve had this problem with, yet I’ve bought loads for her for years. I also couldn’t work out how to fit the tail bag to the bodz, no instructions and nothing to attach it to. I’ve discarded it. Also, the leg clips look very flimsy and could break very easily.
Rated 3 out of 5
Rated 1 out of 5
Rated -2 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is True to Size and 2 is Runs Large
Hi Carolyn Thanks for your feedback, would be good to email us to arrange a return if not happy with the product, it’s no problem to do so, we don’t normally check reviews daily but luckily just seen this. Our email for customer service is email@example.com
We have never changed our sizings, the moulds are all the same. Could it be said pony has grown a little.
There are instructions on the back of the insert inside the package, however tail bags are given for free individually inside the package, they don’t attach to the body incase customers would like to use them without the body set, perhaps hacking, turnout etc, the tail bag is a tie fasten, you just need to plait your ponies tail, pop the plait inside the bag and thread through tying several times, if you would like to see a video tutorial we can email you the link.
In regards to the leg straps, these are purposely elasticated and are detachable, meaning your welcome to take them of or use them. I can assure you in 8 years of selling this product leg straps have never been changed, returned or have we had any complaints, perhaps it’s because there elasticated? We dont use clips that you would see on a turnout rug as they are to heavy for the Lycra and not a similar product.
Hope this information helps, but as always if you need any help you can email the team which may be more efficient, as reviews are not always checked