Refund policy

(Your rights to return goods are protected under the EU Distance Selling Directive). No return will be accepted without proof of purchase. All exchanges or returns must be within 14 days of purchase. All Sale/Special Offer/Defect items are non-refundable; All exchanges will come with buyer to pay return postage and packaging for the exchange product(s) to be sent back out. Any items/products which deem to have a manufacturing fault will be replaced free of charge. We must have the item back to inspect in order for the team to determine whether the item has been accidentally damaged by the product wearer or through a manufacturing fault. All return items must be sent via Recorded or Tracked parcel, we will not be held responsible for any goods that should be lost in transit. Refunds will be granted once item has arrived back to our office and we endeavour to process within 14 days of receiving product back. Refund amount will be paid to the original method used when making the original order. For a return on any faulty or defected product to be eligible for a full refund the customer ‘must’ return the item within 3 days of making us aware of the intent on returning based on an unsatisfied product. Please note any products we receive into the team that expires over 7 days after making a complaint will not be accepted for a refund and only an exchange will be given. If we do not receive an item back within 28 days of the initial complaint this expires the warranty complaint and any eligibility to return under warranty.

IMPORTANT: Any goods that are soiled will not be handled and will be returned back to the recipient. If the product has been worn and is being returned due to a suggested defect we will not accept a soiled items under the Healthy & Safety Act 1974. Horzehoods are not made to measure, we have lots of moulds which have been created based on an average size we have studied & researched over a period of time starting from Mini Size 1 (2ft6) right up to Big Size 3 (7ft9). See our size guide for further details but please remember our stock is not made to measure. We are more than happy to refund fully or exchange within 14 days from sale if you are not 100% happy and apply to all our terms and conditions. No obligations. None of our terms are stipulated to affect your legal rights as the consumer. We do not sell our Horzehoods Standard stretch hoods as turnout hoods nor for turnout purposes. We have daily reports from clients which have done so with great results, however this is not something we have tested ourselves and cannot confirm. Our standard Horzehoods are made from a special Polyester Spandex Mix and are purposely made to be lightweight, breathable to help protect the mane and add shine to the coat, therefore the fabric is not durable enough to withstand fence snags and so forth so we recommend if you are going to use for turnout purposes you must protect the hood with a full neck rug. Owners use standard Horzehoods at their own discretion and Horzehoods take no responsibility over damage or injury to wearer or garment under any instance.

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