Due to not receiving a high return volume of damaged products in ratio to volume sold we do not offer a system in place to support a repairs service, therefore it is imperative that upon receiving your product you check it over thoroughly for manufacturing defects and to make sure you are happy with how your product has been sent to you in terms of quality as once the product has been worn we take no responsibility over damage on worn products made by your horse or pony; such as snags, rips, tears. We do quality inspect all our products before sending to reduce the chance of a faulty item being sent. If a fault is noticed on the arrival of a new product contact firstname.lastname@example.org to make us aware and return to the return address given in your return form which will be enclosed with product(s) and we shall refund you within 14 days of receipt of faulty item being received in. We do not sell our Horzehoods Standard hoods as turnout hoods nor for turnout purposes.
We have daily reports from clients which have done so with great results, however this is not something we have tested ourselves and cannot confirm. Our standard Horzehoods are made from a special Polyester Spandex Blend, and are purposely made to be lightweight, breathable to help protect the mane and add shine to the coat, therefore the fabric is not durable enough to withstand fence snags and so forth so we recommend if you are going to use for turnout purposes you must protect the hood with a full neck rug. Owners use standard Horzehoods at their own discretion and Horzehoods take no responsibility over damage or injury to the product wearer or garment under any instance.
If using products in the paddock you the customer determines the fit and the way the product is used is the owners responsibility. Horses are live animals and as a brand we cannot control an animals actions in the paddock or stable. Whilst only minimal there is always a risk of injury in a paddock both with or without wearing a product. Owner takes this risk and full responsibility. Our garments are tried, tested and approved but come with no guarantee your living equine could not get it off as is the case with any brand or horse wear product. No liability is accepted in the event of an accident, whilst freak accidents or hood movement is rare it can happen.**