WARRANTY
WARRANTY PERIOD
STRICT RULE: If you report a product as defective and fail to return within 7 days it will invalidate your warranty. You must not carry on wearing a product you think is defective. We cannot accept a proposed faulty item back if you continue to keep it after reporting it to us. Therefore we ask you return strictly within 7 days of making us aware.
All products manufactured by Horzehoods are designed and tested rigorously before being launched. As a brand all Horzehoods manufacturing is by premium eco friendly factories with ethical practices. As a brand we have invested in the very best threads, textiles and machines possible to ensure products hold up to sufficient wear and tear.
Within the equestrian industry general wear and tear will occur eventually depending on how much a rider chooses to repeat wash and wear items.
If you feel a product received is defective it would likely be defective upon being taken out of the packaging. If you feel there is an issue with the seams themselves such as loose threads and your product was purchased less then 3 months ago please email admin@horzehoods.com immediately. If you report a product as defective and fail to return within 7 days it will invalidate your warranty. You must not carry on wearing a product you think is defective.
Within the equestrian field of both horse & rider accidents are sadly common, we are unable to be held liable for any damages made to products by the product wearer(s) such as rips, holes, pulls, velcro snags etc.
We will be happy to review any products for errors on our end that are within 'faulty/loose threads and seams'. admin@horzehoods.com
We have an in house textile specialist to ensure a defect or product not withstanding general wear and tear does not happen
All products manufactured by Horzehoods are designed and tested rigorously before being launched. As a brand all Horzehoods manufacturing is by premium eco friendly factories with ethical practices. As a brand we have invested in the very best threads, textiles and machines possible to ensure products hold up to sufficient wear and tear.
Within the equestrian industry general wear and tear will occur eventually depending on how much a rider chooses to repeat wash and wear items.
If you feel a product received is defective it would likely be defective upon being taken out of the packaging. If you feel there is an issue with the seams themselves such as loose threads and your product was purchased less then 3 months ago please email admin@horzehoods.com immediately. If you report a product as defective and fail to return within 7 days it will invalidate your warranty. You must not carry on wearing a product you think is defective. We cannot accept a proposed faulty item back if you continue to keep it after reporting it to us.
Within the equestrian field of both horse & rider accidents are sadly common, we are unable to be held liable for any damages made to products by the product wearer(s) such as rips, holes, pulls, velcro snags etc.
We will be happy to review any products for errors on our end that are within 'faulty/loose threads and seams'. admin@horzehoods.com
We have an in house textile specialist that can assess a product should you like us to.