CHRISTMAS RETURNS POLICY/SHIPPING DATES
All orders made are within distance selling laws to protect you the customer and us, and provide fair trading.
Any orders made are naturally open to the 28 days returns period from date of purchase you have 14 days to notify us of your return & a further 14 days thereafter to return.
For Christmas Returns Extension this will be valid from 15th November until 15th January 2024. This means you are entitled to a refund within 28 days of your order purchase date and if after this date you want to return any Christmas gifts we will honour the price paid in form of either exchange to the same value or a gift card credit note.
The above does not apply to any defect/sales/outlet/BFCM purchases which are exchange or credit note only.
HH WAREHOUSE DESPATCH TIMES
ALL ORDERS MADE FROM 24th December after 1pm will not be within our usual same day despatch. The warehouse will endeavour to despatch over the Christmas Period and in to January 2024 due to partial warehouse closure over the Christmas period.
19th December - Last opportunity for pre-Christmas UK via DHL Express
21st December - Last collection via Royal Mail from the warehouse (if wanting guaranteed pre-christmas delivery with Royal Mail we recommend using Guaranteed Special at checkout by no later than 20th).
22nd December at 1pm - CLOSED FOR CHRISTMAS
HH Customer Service close 12 midday
2nd January 2023 - RE-OPEN FROM CHRISTMAS
HH Customer Service & Warehouse reopens from Christmas Break.
3rd-6th January 2023 - ALL Orders will be despatched via your chosen route.
We do not recommend using Royal Mail if you are needing guaranteed before Christmas. Your order will arrive with Royal Mail and is fully tracked but ETA's are unpredictable whilst their network may be backlogged over Christmas peak times.