Returns Policy

All orders made are made in line with EU distance selling laws and we as a company are fully compliant with rules in place to protect both ourselves and you the customer.

You have 28 days to return or exchange. 

From the day of receiving your order you have 14 days to notify us of your intent to return for refund or exchange and 14 days from notification to return your purchase. Your purchase must be unworn, new with swing tags attached and in original packaging making it resaleable condition. This gives you up to 28 days from receiving for a refund or exchange. Upon our returns team receiving your item(s) our accounts team will then refund within 14 days of receiving the item(s) back via the original method paid. If your return is not received back in the condition it was sent you will receive further email instructions from our returns team. It is imperative no items are returned soiled (under the 1974 Health & Safety Act)

Customers are responsible for returning the item back to us, however Horzehoods will pay postage costs to resend a new exchange size back out to you if this is what you request. 

**Any items clearly described as seconds and/or defects are sadly not eligible for any returns/refunds/exchanges.

 

You will find the returns form on the back of your order sheet enclosed within your parcel.

Please send to:
Horzehoods Returns
Unit 2, Jones Court,
Jones Square, Stockport, SK1 4LJ

IMPORTANT: Any goods that are soiled will not be handled and will be returned back to the recipient. If the product has been worn and is being returned due to a suggested defect we will not accept a soiled items under the Healthy & Safety Act 1974.

IMPORTANT: If you are sending a faulty product back for repair or replacement we do require the product back in to the office before supplying a replacement.

 

 

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